Customer Support Agent
As a Customer Support Agent at Nansen.ai, you will be a key part of building a world-class support team in Bhutan, working alongside an AI support agent to resolve user issues and ensure user satisfaction. This role involves triaging, investigating, and resolving diverse support requests, escalating complex issues, and contributing to the development of support resources and the AI agent's effectiveness.
Nansen surfaces the signal and creates winners in the future of finance. We're building a new way to trade: agentic, onchain, and fully integrated. From analytics to execution, we're the platform where investors find alpha and act on it.
We're building a world-class support team in Bhutan to be closer to our users around the clock. This is an early and important hire — you'll be among the first on the ground, working directly with our global CS and product teams.
As a Customer Support Agent, you'll be the human behind the help. You'll work alongside our AI support agent (Thor) to resolve user issues, escalate where needed, and make sure every Nansen user feels genuinely taken care of.
This isn't a ticket-grinding job. We're building a lean, AI-augmented support function — that means you'll handle the cases that need real judgment, empathy, and creative problem-solving, while Thor handles the repetitive front line.
Posted June 3, 2026