Customer Support Agent — Italian Market

About SumUp

At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.

As part of our international Customer Support Team, you’ll be the voice of SumUp for our Italian-speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.

This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.

What you’ll do

• Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
• Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
• Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
• Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
• Continuously learn about our products and services to provide accurate, up-to-date support.

You’ll thrive in this role if you are...

• Fluent in Italian and English (C1 or above) — communication is your superpower.
• Passionate about helping people and solving problems.
• Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.
• Comfortable working in a fast-paced, international environment where every day brings something new.
• Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
• Flexible with a rotating schedule and open to new challenges.

Why you should join SumUp

At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one.

Here’s what we offer:

• Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
• A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you.
• A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work.
• Meal vouchers and perks to make your everyday life easier.
• 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal.
• Referral bonuses — bring great people with you on the journey!