We're seeking a skilled Customer Service Manager - Repairs (Onsite) to lead our repair operations team. As a technical expert, you'll be responsible for managing customer service, resolving complex issues, and ensuring timely repairs. You'll work closely with our technical support team to develop and implement repair procedures, ensuring compliance with industry standards and regulations.
Key Responsibilities:
- Manage customer service for repair operations, ensuring timely and effective resolution of complex issues.
- Develop and implement repair procedures, ensuring compliance with industry standards and regulations.
- Collaborate with technical support team to resolve technical issues and improve repair processes.
- Provide technical guidance and support to repair technicians and other team members.
- Monitor and analyze repair metrics to identify areas for improvement.
Requirements:
- 5+ years of experience in customer service or technical support, with a focus on repair operations.
- Strong technical expertise in repair management, customer service, and technical support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Bachelor's degree in a related field, such as engineering or business administration.