Customer Service Agent

About the Role

Join us as a Customer Service Agent and support the growth of Raisin’s platform in the United States from our Manchester, UK HQ. We are part of the broader Customer Service function and work closely with cross-functional teams across Raisin to deliver excellent service to our US customer base. We are an international, collaborative team that thrives on curiosity and customer focus. Our ways of working are hybrid, with two in-office days each week to foster connection and shared problem-solving. As our US business expands, we expect team members to grow into broader responsibilities. We embrace diversity and inclusion, welcoming individuals from all backgrounds and committed to professional growth at every level.

Your Responsibilities

• Respond to customer inquiries across voice and digital channels in a professional and timely manner
• Learn and understand Raisin’s platform, business model, and systems to confidently support US customers
• Identify customer needs through active listening and offer clear, thoughtful solutions
• Collaborate on process improvements to enhance the customer experience
• Assist with deposit and payment-related tasks on the platform
• Work with internal stakeholders to resolve issues and contribute to cross-functional projects
• Maintain high standards of data security and compliance
• Contribute to a positive, respectful, and inclusive team culture

Your Profile

• You’ve worked with customers for 1–2 years and know what great service looks like, no matter the industry
• You are fluent in English, with strong communication skills both written and spoken
• You genuinely enjoy helping others and take pride in delivering thoughtful, solution-focused support
• You are organized and detail-oriented, even when managing multiple tasks
• You’re curious about fintech or financial services, and excited to grow your knowledge
• You thrive in a hybrid team setup, joining in-office days on Tuesdays and Wednesdays
• You are a recent university graduate. A degree in business, finance, or a related field is considered a plus
• You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly