Customer Service Agent

About the Role

Within our Customer Service team, we are looking for a motivated colleague to take on the role of Customer Service Agent. As a valued member of our team, you will play a crucial role in solving customer problems and improving the efficiency of our organization.

Responsibilities

• Helping customers through various channels, such as phone, email, chat, and tickets.
• Answering customer questions and providing solutions.
• Ensuring a positive customer experience.
• Working in a bilingual environment, both Dutch and French-speaking.
• Working in shifts from 9 AM to 5 PM or from 5 PM to 1 AM, including weekends.

Requirements

• Excellent command of the Dutch and French languages, both spoken and written.
• Passion for customer service and customer satisfaction.
• Communicative with a friendly and professional attitude.
• Problem-solving ability and good stress management skills.
• Flexible and willing to work in shifts, including evenings and weekends.
• Experience with customer service is a plus.

Our Offer

In return for your dedication and expertise, we offer a challenging career in a unique, dynamic environment. We provide an attractive salary package with various extra-legal benefits, as well as ample opportunities for growth. Our headquarters are located in Aalst, between Brussels and Ghent.

As part of the Superbet Group, Napoleon Sports & Casino is unstoppable. Our ambitious growth plans offer our employees challenging opportunities to contribute to the expansion and future of our company. Seize your chance to grow with us.