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Customer Service Agent
Customer Service Agent
As a Shop Assistant at FlixBus in Amsterdam, you will be the face of the company, providing smooth, personalized travel experiences for passengers. Responsibilities include guiding travelers, coordinating coach departures, managing ticket sales and refunds, and actively assisting passengers on-site. This is a limited-period position from July 1st to August 31st.
About the role
About the Role
- Support passengers with tailored travel options and promote FlixBus products and services
- Welcome and guide travelers at Amsterdam FlixBus shop in Sloterdijk Station
- Coordinate coach departures and arrivals in close collaboration with drivers and operations
- Monitor and report service-impacting issues (e.g. delays, competitor activity, security)
- Manage ticket sales and refunds, including cash desk responsibilities
- Actively respond to disruptions and assist passengers on-site
- Use digital tools (apps, tablets) to ensure operational efficiency and passenger support
About You
- No formal education required; experience and customer passion matter most
- 1+ year of experience in hospitality, transport, tourism, or customer-facing roles
- Fluent in English and French
- Strong communication and interpersonal skills
- Comfortable using digital tools and handling on-site tasks
- Resilient under pressure, service-oriented, flexible, team player
- Experience in sales or cash handling is a plus
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Skills
communication skillsinterpersonal skillsdigital toolscash handlingSales