Customer Researcher
Define and execute consumer research strategy, lead research to understand customer attitudes, behaviors, and motivations, and shape business decisions with data-driven insights.
Role Overview
As a Customer Researcher at OnePay, you'll define how we understand and connect with our customers — shaping consumer research strategy company-wide, not just executing against it. You'll be the throughline between Brand, Marketing, Product, Design, and Business leadership, ensuring every major decision is grounded in a rigorous, shared understanding of the customer.
What You Will Do
Build and scale OnePay’s consumer insights function, define research standards, tools, governance, and processes. Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions.
Why It Might Be a Fit
7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry. Demonstrated experience starting or scaling an early-stage research program.
Requirements
Benefits
Originally posted on Himalayas
Posted June 7, 2026