About the Role
We're looking for a Customer Engineer to join our Enterprise Enablement team. In this role, you will serve as a trusted technical advisor to our new customers, blending technical expertise with a passion for education and enablement. You will be instrumental in accelerating developer and enterprise success with the LangChain ecosystem.
You'll join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology.
What You'll Do
- Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform
- Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices
- Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations
- Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams
- Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
- Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials
What We're Looking For
- 5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar
- Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack
- Passion for educating users on technical topics and deep empathy for the developer experience
- Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides
- Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders
- Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously
- Ability and willingness to travel up to 20% of time for customer engagements
Preferred
- Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks)
- Proficiency with TypeScript/JavaScript in addition to Python