remote
Customer Engineer - Modal Labs Inc.
Solutions Engineer
Customer Engineer to deliver technical solutions, onboard clients, and troubleshoot cloud-native applications across distributed systems.
About the role
Key Responsibilities
- Provide technical expertise to customers deploying and optimizing cloud-native applications
- Design and deliver tailored solutions addressing customer requirements and business objectives
- Conduct technical workshops, demos, and training sessions for engineering teams
- Troubleshoot complex issues across distributed systems and cloud infrastructure
- Collaborate with product and engineering teams to improve platform usability
- Document best practices and create reusable technical assets
Requirements
- 5+ years of experience in software engineering or technical customer-facing roles
- Strong background in cloud platforms (AWS/GCP/Azure) and containerization
- Excellent communication skills with ability to explain technical concepts clearly
- Hands-on experience with distributed systems, networking, and security
- Passion for customer success and technical problem-solving
Skills
cloud platformsapistechnical supportcustomer onboardingtroubleshooting