Customer Care Manager - CMD Export Order Management & Fulfillment

We are seeking a highly skilled Customer Care Manager to join our team in Budapest, Hungary. As a Customer Care Manager, you will be responsible for managing export order management and fulfillment. You will work closely with our team to ensure seamless order processing, resolve customer complaints, and implement process improvements. The ideal candidate will have a strong background in technical skills such as Python, Node.js, Machine Learning, and AWS.

Key Responsibilities

• Manage export order management and fulfillment processes
• Resolve customer complaints and issues in a timely and professional manner
• Implement process improvements to increase efficiency and customer satisfaction
• Collaborate with cross-functional teams to ensure seamless order processing
• Develop and maintain reports and dashboards to track key performance indicators

Requirements

• 3+ years of experience in customer care or a related field
• Strong technical skills in Python, Node.js, Machine Learning, and AWS
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Bachelor's degree in a related field