Customer Care Agent AT (m/w/d)

About immoverkauf24

As a subsidiary of the ImmoScout24 / Scout24 Group, we are one of the leading digital platforms for real estate sales in the D-A-CH region. With offices in Hamburg and Vienna, we connect property owners directly with qualified real estate agents from our network through our successful lead management system. Our strength lies in digital and telephone consulting on all real estate topics, as well as our holistic approach: with us, customers receive everything from a single source – from initial consultation to property valuation and successful mediation through our partner agents.

#WorkingatScout24 means being part of a diverse and inclusive team of 1,100 colleagues and 58 nationalities. We live differences and celebrate individuality. By fostering openness and authenticity, we enable a true learning culture and lay the foundation for personal development. Mistakes are an opportunity to grow and innovate. Together, we act proactively, always strive to improve, and take responsibility. We talk about successes and challenges and treat each other with respect, because we are #OneTeam.

What We Expect From You

• Customer Understanding: You identify individual customer needs and advise our customers professionally and competently.
• Consulting: You analyze further customer needs and connect them with suitable cooperation partners.
• Solution-Oriented: You act as a "problem solver" for all questions regarding real estate and develop tailored solutions.
• Communication: You communicate with our customers on a high level through various channels (phone, email, and chat).
• Responsibility: You take responsibility for your customer portfolio and achieve defined sales targets.
• Further Training: You participate in regular coaching sessions, expand your knowledge, and share it with colleagues.

What You Bring

• You enjoy communication and sales.
• Ideally, you have initial experience in telephone sales.
• You work independently and are solution-oriented.
• You are goal-oriented, reliable, and driven by high self-motivation.
• You have initial experience in the real estate sector.
• You are proficient in common MS Office programs.
• You are eager to learn and use internal coaching opportunities to continuously expand your sales and product knowledge.
• You are a team player with passion, great joy in your job, and the ambition to always get the most out of it for the team.
• Very good German language skills, both written and spoken.
• Experience in the effective use of AI tools to increase productivity and problem-solving.

Salary

For this position, we offer a gross monthly salary according to the KV Immobilienverwalter of EUR 2,215 for 40 hours/week (14 salaries), with a willingness to overpay depending on qualifications and experience. Additionally, you will receive an attractive bonus model for the quality of your work.