This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Architect (Forward Deployed Engineer) based in the United States.
This role offers the opportunity to work at the intersection of software engineering, cloud infrastructure, DevOps, and customer success. You will embed directly with customers as a technical partner, helping them solve complex challenges and modernize their software delivery practices. The position combines hands-on implementation, strategic consulting, and architecture leadership across enterprise technology environments. You will design and optimize solutions spanning CI/CD, cloud management, security, and platform engineering. This opportunity is ideal for a technically versatile professional who enjoys building, advising, and driving measurable customer outcomes. You will play a key role in helping organizations improve delivery speed, reliability, security, and operational efficiency through innovative technology solutions.
Accountabilities:
- Embed directly with customer engineering, platform, and security teams to solve technical challenges and accelerate successful platform adoption.
- Own the technical success of customer implementations across multiple technology domains, acting as a trusted advisor and hands-on technical partner.
- Design, implement, and optimize DevOps, CI/CD, infrastructure, and DevSecOps workflows tailored to customer environments.
- Guide customers through onboarding, implementation, enablement, and adoption programs to accelerate time-to-value.
- Architect solutions across multiple platform capabilities, helping customers move from fragmented tools toward integrated technology strategies.
- Partner with product and engineering teams to share customer insights, influence roadmap decisions, and improve future solutions.
- Conduct technical reviews, business reviews, and success planning sessions aligned with customer goals and measurable outcomes.
- Analyze platform usage, adoption metrics, and delivery performance to identify optimization opportunities and mitigate risks.
- Provide recommendations on technology practices, processes, and team workflows to improve software delivery efficiency.
- Collaborate with sales and customer success teams on expansion opportunities, renewals, and long-term customer relationships.
- Contribute to technical documentation, reference architectures, enablement resources, and internal best practices.
Requirements:
- 7+ years of experience in software engineering, solutions architecture, DevOps, technical consulting, or similar technical roles.
- Proven experience working in customer-facing technical positions such as Forward Deployed Engineer, Solutions Architect, Customer Success Engineer, or Professional Services Engineer.