Customer Analytics and Experience Analyst

Key Responsibilities

• Collect, clean, and transform customer datasets from multiple sources to ensure data quality and consistency.
• Develop interactive dashboards and visual reports in Domo that highlight key performance indicators and customer behavior trends.
• Perform exploratory and statistical analysis to identify patterns, segmentation opportunities, and actionable insights.
• Collaborate with product, marketing, and support teams to translate analytical findings into strategic recommendations that enhance the customer journey.
• Monitor and maintain the performance of analytics solutions, updating models and visualizations as new data becomes available.

Requirements

• Proven experience in data analysis and visualization, preferably with Domo or similar BI platforms.
• Strong analytical mindset with the ability to interpret complex customer data and communicate insights clearly.
• Hands‑on experience building dashboards, reports, and data pipelines.
• Excellent problem‑solving skills and a collaborative approach to working with cross‑functional teams.
• Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Computer Science) or equivalent practical experience.