remote
Customer Adoption & Solutions Lead - Magna International
Software Engineer
Lead customer adoption and solution delivery for cutting‑edge automotive technologies, driving stakeholder engagement, data‑driven insights, and cross‑functional collaboration to accelerate product success.
About the role
Key Responsibilities
- Own the end‑to‑end adoption journey for new automotive solutions, ensuring seamless integration and user satisfaction.
- Collaborate with engineering, sales, and marketing teams to translate customer feedback into actionable product enhancements.
- Analyze adoption metrics and market trends to develop data‑driven strategies that increase usage and ROI.
- Lead cross‑functional workshops and training sessions to empower customers and internal teams.
- Drive change management initiatives, creating adoption playbooks, best practices, and success stories.
Requirements
- 5+ years of experience in customer success, product adoption, or solutions engineering within the automotive or high‑tech sector.
- Proven track record of managing complex stakeholder relationships and delivering measurable adoption outcomes.
- Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI).
- Excellent communication, presentation, and facilitation abilities.
- Ability to thrive in a fast‑paced, global environment and adapt to evolving technologies.