remote
Core Systems Engineer - etiCloud
Systems Engineer
Core Systems Engineer responsible for 2nd line support, troubleshooting, and knowledge sharing across Windows, Linux, and virtualized environments, with a focus on AWS cloud services and scripting automation.
About the role
Key Responsibilities
- Provide 2nd line support for Windows Server and Linux environments, diagnosing and resolving complex technical issues.
- Manage and troubleshoot virtualized infrastructure, including VMware and Hyper‑V platforms.
- Assist clients with day‑to‑day escalations, ensuring timely resolution and excellent customer communication.
- Collaborate with the wider support team to share best practices and improve service delivery.
- Develop and maintain scripts (PowerShell, Bash) to automate routine tasks and enhance operational efficiency.
- Support and monitor AWS cloud services, addressing performance and security concerns.
Requirements
- Proven experience in a 2nd line IT support or similar role.
- Hands‑on experience with AWS services and cloud management.
- Strong scripting skills in PowerShell or Bash.
- Excellent problem‑solving abilities and customer‑focused communication.
Skills
windows serverlinux