What you can expect
You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor. You will design cloud migration strategies, demonstrate AI automation, and architect integrated solutions across CRM, workforce management, and analytics platforms. You will drive measurable business outcomes while shaping Zoom's next billion-dollar business.
About the Team
We deliver cloud contact center and AI innovation for complex global organizations. Our team collaborates across sales, product, and partners to influence roadmap and scale presales talent. We exist to transform customer and employee experiences through strategic technical leadership.
Responsibilities
- Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures.
- Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
- Guiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validations.
- Engaging with C-level executives and technical stakeholders to articulate business value, ROI, and transformation outcomes.
- Collaborating with product teams to drive customer feedback into roadmap priorities and enable partner ecosystems through technical training.
What we’re looking for
- Demonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting roles.
- Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
- Understand contact center ecosystems including CRM integrations (Salesforce, Zendesk), REST APIs, and system integrations.
- Discuss business outcomes, return on investment (ROI), total cost of ownership (TCO), and transformation strategy with executive stakeholders.
- Navigate Workforce Management (WFM), Quality Management (QM), and analytics platforms.
*Please note:
- *This role may be aligned to one of the following segments based on business need and candidate experience: Mid-Market, Commercial, Enterprise, or Major Accounts. Final segment alignment will be determined during the hiring process.
- *Preference will be given to candidates who reside in or are able to work standard business hours aligned to the Mountain (MST) or Pacific (PST) time zones to support team and customer collaboration.
- *This role would support Western states in PST and MST time zones: California, Washington, Oregon, Nevada (PST); Arizona, Colorado, Utah, New Mexico, Montana, Wyoming, Idaho (MST)
Salary Range or On Target Earnings:
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