onsite
Consulting & Technical Support Specialist - ADN - Advanced Digital Network Distribution GmbH (Deutschland)
Software Engineer
Provide expert consulting and technical support for digital network solutions, ensuring client satisfaction through troubleshooting, documentation, and proactive service delivery.
About the role
Key Responsibilities
- Deliver technical consulting and support for digital network distribution solutions across the DACH region.
- Diagnose and resolve complex network issues, providing timely solutions to clients.
- Develop and maintain detailed technical documentation and knowledge base articles.
- Collaborate with sales and engineering teams to tailor solutions to customer needs.
- Participate in product training and stay current with industry trends and technologies.
Requirements
- Proven experience in technical support or consulting within digital network or related fields.
- Strong analytical and problem‑solving skills with a customer‑centric approach.
- Excellent written and verbal communication in German and English.
- Ability to work independently and as part of a cross‑functional team.
Skills
customer supportcommunicationproblem solving