Consultant, Technical Solutions - visa

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Job Description

Technical Solutions Consultant is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the technical aspects of the service implementation and on the assistance to clients in production, ensuring optimal functioning. The Technical Solutions Consultant is also responsible for fostering the client relationship working alongside the designated Account Manager to continuously develop and strengthen the relationship with their designated accounts. Should a client encounter any Cybersource related concerns, the Technical Solutions Consultant would address the issue or help drive the incident to a resolution.

Responsibilities

• Serve as the primary technical point of contact for assigned clients, maintaining strong relationships, and ensuring client satisfaction.
• Partner with Sales to build relationships with technical and business contacts across the account portfolio.
• Conduct regular business performance review of live merchants and partners.
• Proactively monitor client accounts, identifying any technical issues or challenges, and working closely with all stakeholders to resolve them in a timely manner.
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Operations teams.
• Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.
• Educate clients on product features, functionalities, and potential integration opportunities.
• Keep clients informed by creating, editing, and distributing notifications and communications.
• Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
• Lead and drive technical projects and initiatives for more complex clients, ensuring successful implementation and integration of the company's payment solutions.
• Act as a subject matter expert on industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients.
• Assist in training and mentoring the less experienced Analysts and Consultants by sharing best practices and providing technical guidance.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications