remote
Consultant Systems Support Engineer - ThoughtWorks new
Software Engineer
Consultant Systems Support Engineer responsible for day‑to‑day application system operations, incident resolution, and exposure to DevOps practices. Works closely with clients to ensure reliable, high‑performance services using monitoring, scripting, and proactive troubleshooting.
About the role
Key Responsibilities
- Monitor and maintain application systems, ensuring high availability and performance.
- Respond to incidents, perform root‑cause analysis, and implement timely resolutions.
- Collaborate with development and operations teams to integrate DevOps practices and automation.
- Develop and maintain scripts (Python/Bash) for monitoring, deployment, and remediation tasks.
- Document incidents, solutions, and best practices for knowledge sharing.
Requirements
- Experience with incident management and troubleshooting in a production environment.
- Solid understanding of DevOps principles, CI/CD pipelines, and automation tools.
- Proficiency in scripting languages (Python, Bash) and monitoring tools.
- Strong analytical and communication skills, able to work collaboratively with cross‑functional teams.
Skills
pythonjavaawsgcpazurejenkinsprometheusgrafana