Basic information
Location
Bristol, London
Business Line
Technology & Transformation
Job Type
Permanent / FTC
Date published
31-Jul-2026
Req #
24468
Job description
Connect to your opportunity
- Role: Service Design Consultant
- Roles available at multiple seniority levels roles available – suitable for applicants with 3-10+ years’ experience
- Base Office Location: London or Bristol
- Mandatory Requirement: Active UK Developed Vetting (DV) security clearance.
We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Defence and Security Clients.
You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, User Researchers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.
Your role will include:
- Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
- Collaborating with stakeholders to define measurable service goals and objectives.
- Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.
- Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
- Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.
- Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
- Working closely with user researchers to integrate user insights into service design decisions.
- Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.
- Conducting usability testing and gather user feedback to continuously refine and improve service experiences.
- Staying up-to-date with industry trends, emerging technologies, and best practices in service design.
Please note this is not an IT Service Management role. It is for user-centric service design as part of digital delivery programmes.
Connect to your skills and professional experience
All applicants must hold UK security clearance to Developed Vetting level.