Consultant – Ecommerce & Digital Solutions with 3–5+ years of experience driving adoption, usage, and optimization of enterprise digital platforms. Proven ability to lead tool implementations, business process transformations, and user enablement initiatives across internal and external stakeholders. Highly analytical, with hands‑on experience using Power BI to deliver insights, ServiceNow to manage workflows and escalations, and data‑driven analysis to identify bottlenecks and improve performance. Known for translating complex technology into clear, actionable solutions through training, demonstrations, and stakeholder engagement.
Responsibilities:
- Supported and managed a defined portfolio of ecommerce and digital solutions, driving adoption, engagement, and measurable usage improvements across internal teams and external users.
- Led end‑to‑end implementation efforts, including requirements gathering, process analysis, configuration support, business process modifications, and coordinated rollouts.
- Delivered engaging solution demonstrations and tailored training sessions; created and maintained clear, user‑friendly training collateral, guides, and onboarding documentation.
- Leveraged Power BI to analyze adoption metrics, user behavior, and operational performance, translating data into insights and recommendations for leadership.
- Utilized ServiceNow to manage incidents, requests, and escalations; served as an escalation point for complex or non‑standard issues requiring cross‑team coordination.
- Maintained detailed action‑item and issue tracking to ensure timely responses, accountability, and clear visibility into project status and risks.
- Assisted with planning and execution of project and stakeholder meetings, including agenda development, material preparation, and follow‑up communications.
- Monitored project execution to ensure milestones were met and team members contributed effectively, proactively addressing risks or delays.
- Identified workflow inefficiencies and process bottlenecks through analytical review; partnered with management to design and implement practical, scalable solutions.
- Prepared concise progress reports and dashboards highlighting key metrics, trends, risks, and next steps for leadership and stakeholders.
- Acted as liaison between business users, technical teams, and management during project planning, research, analysis, and solution delivery.
- Performed incidental project management activities, including research, data analysis, documentation, testing coordination, and delivery of assigned action items.
- Served as team lead on small projects, providing structure, direction, and communication to ensure successful and on‑time delivery.
Qualifications:
- Bachelors Degree is required.
- 3-5 years of direct work experience in project management capacity.