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Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.
The Consultant Automation Engineering primarily supports the SOC and its various functions, including the Security Orchestration & Automation (SOAR) platform and playbooks development and maintenance. Performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency through continuous leverage of automation.
What You’ll Do:
Services Delivery:
- Manages, monitors and maintains the SOAR infrastructure and its supporting processes
- Collaborate closely with the team on development of process, requirements gathering and planning, testing, implementation, and maintenance
- Knowledge of Business Process Model and Notation (BPMN)
- Support initiatives to proactively identify security automation and machine learning opportunities.
- Measures the efficiencies gained from the deployed automation
- Collaborate with the detection engineering/content development team to build end to end solutions to enrich data and use cases, to detect complex attacks.
- Provide quality checks on automations, to reduce errors and enforce continuous improvement.
- Recommends new and unconventional solutions to resolve technical problems based on business goals and data analysis
- Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
- Recommend process enhancements and drives efficiency by leveraging automation, along with machine and deep learning.
- Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies. Makes system upgrade recommendations
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Smoothly handles tough clients, minimizing escalations
Professional Development:
- Provides mentorship and serves as an escalation point for complex technical related issues related to security automation and orchestration platform
- Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
- Attends training sessions or shadowing activities, and obtai