Concierge Security Engineer 3

At Arctic Wolf , we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Security Engineer/Consultant 3 to be part of making this/that happen.

About the Role:

The Security Engineer/Consultant 3 (CSE3) supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

As a Security Engineer/Consultant, you will:

Creating and maintaining a partnership with our customers

Analyze log and system data

Interact with, and manage, internal and external stakeholders

Communicate, educate, and share information with non-technical people

Help our customers diagnose problems as well as support specific customer requests

Primary technical point of contact for our customers

Champion for our customers within the Arctic Wolf Team

Mentoring junior analysts with their technical and soft skills

This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf ’s cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

We are looking for someone who has most of the following:

3+ years in Information Security, Network Security, or Cyber Security

3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred

Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies

Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP,