Commercial Systems Operations Specialist - NEX CPQ CLM
Commercial Systems Operations Specialist - NEX CPQ CLM position — see original posting for full details.
Job Description Summary
Job Description
The Commercial Systems Operations Specialist owns the delivery lifecycle of initiatives related to the Inquiry to Order tools (NEX/CPQ/CLM) from requirements through stabilization. This role works closely with process owners, business users, and technical partners to deliver detailed requirements, manage testing and releases, and resolve operational issues. The position is critical to maintain platform reliability, supporting user needs, and ensuring successful implementation of changes.
Key Responsibilities
Execute detailed requirements gathering and documentation for platform enhancements and process changes while maintaining global stakeholder alignment
Create project plan with key deliverables and dates
Serve as the primary DT interface throughout development
Coordinate testing, validation, and user acceptance activities for new releases and fixes
Generate platform documentation and process support materials associated with rollout of major initiatives
Own launch management — go-live communications, training, user briefings, manage hyper care period, monitor post-launch stability
Lead stabilization — manage post-launch punch list, confirm platform is stable, formally close out initiative and document lessons learned
Investigate operational issues and partner with technical teams to support resolution
Support incident triage, issue resolution, and follow-up on recurring defects or integration problems
Collaborate with business users to understand day-to-day operational needs and pain points. Go to Gemba.
Contribute to continuous improvement efforts that strengthen usability, efficiency, and stability
Required Qualifications
Education: Bachelor’s degree or equivalent experience
Proven experience supporting Commercial Operations, Sales or related field
Relevant experience with CRM (NEX)/CPQ/CLM systems.
Preferred Qualifications
Detail-oriented with strong project management instincts
Strong analytical and problem-solving skills with the ability to work through operational issues methodically
Comfortable in the IT development interface — able to have substantive conversations with developers about scope and design tradeoffs
Ability to document requirements, test changes, and support release implementation activities
Strong documentation and communication skills
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other ch
Posted June 9, 2026