Commercial Systems Operations Specialist - NEX CPQ CLM

Job Description Summary

Job Description

The Commercial Systems Operations Specialist owns the delivery lifecycle of initiatives related to the Inquiry to Order tools (NEX/CPQ/CLM) from requirements through stabilization. This role works closely with process owners, business users, and technical partners to deliver detailed requirements, manage testing and releases, and resolve operational issues. The position is critical to maintain platform reliability, supporting user needs, and ensuring successful implementation of changes.

Key Responsibilities

Execute detailed requirements gathering and documentation for platform enhancements and process changes while maintaining global stakeholder alignment

Create project plan with key deliverables and dates

Serve as the primary DT interface throughout development

Coordinate testing, validation, and user acceptance activities for new releases and fixes

Generate platform documentation and process support materials associated with rollout of major initiatives

Own launch management — go-live communications, training, user briefings, manage hyper care period, monitor post-launch stability

Lead stabilization — manage post-launch punch list, confirm platform is stable, formally close out initiative and document lessons learned

Investigate operational issues and partner with technical teams to support resolution

Support incident triage, issue resolution, and follow-up on recurring defects or integration problems

Collaborate with business users to understand day-to-day operational needs and pain points. Go to Gemba.

Contribute to continuous improvement efforts that strengthen usability, efficiency, and stability

Required Qualifications

Education: Bachelor’s degree or equivalent experience

Proven experience supporting Commercial Operations, Sales or related field

Relevant experience with CRM (NEX)/CPQ/CLM systems.

Preferred Qualifications

Detail-oriented with strong project management instincts

Strong analytical and problem-solving skills with the ability to work through operational issues methodically

Comfortable in the IT development interface — able to have substantive conversations with developers about scope and design tradeoffs

Ability to document requirements, test changes, and support release implementation activities

Strong documentation and communication skills

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other ch