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Cluster Engineer L1 - Retail IT Support - CMS IT Services Pvt. Ltd
Systems Engineer
Entry‑level Cluster Engineer delivering onsite IT support for McDonald’s restaurants, maintaining POS, kiosks, printers, and network equipment while ensuring high availability and SLA compliance.
About the role
Key Responsibilities
- Provide first‑level onsite support for restaurant IT infrastructure, including desktops, laptops, POS terminals, kiosks, printers, scanners, and handheld devices.
- Troubleshoot and resolve hardware and software issues, coordinating with the centralized Service Desk for incident escalation.
- Perform hardware installations, replacements, and upgrades, ensuring all equipment is fully functional and compliant with company standards.
- Support Windows operating systems and Microsoft Office applications, providing end‑user assistance and training as needed.
- Maintain accurate asset inventory and documentation, updating records after each service visit.
- Conduct routine preventive maintenance visits to identify and mitigate potential issues before they impact operations.
Requirements
- Strong knowledge of Windows OS and Microsoft Office suite.
- Experience troubleshooting POS systems, kiosks, printers, and network devices.
- Hands‑on hardware troubleshooting and repair skills.
- Excellent communication and customer service abilities.
- Ability to work independently and manage multiple tickets while meeting SLA targets.