remote
Cloud Support Engineer - Canonical
Software Engineer
Join a leading open‑source company as a Cloud Support Engineer, delivering expert Ubuntu and Linux support to internal teams and customers while managing AV setups for corporate events.
About the role
Key Responsibilities
- Diagnose, troubleshoot, and resolve technical issues related to Ubuntu and Linux environments for employees and external customers.
- Own end‑to‑end support cases, ensuring timely and effective resolution while escalating to senior engineers when necessary.
- Provide AV support for office conferences and events, configuring and maintaining audio‑visual equipment.
- Collaborate with cross‑functional teams to improve support processes and share knowledge through documentation.
- Maintain accurate case records and contribute to knowledge base articles to enhance team efficiency.
Requirements
- Strong experience with Ubuntu/Linux operating systems and command‑line troubleshooting.
- Excellent communication skills and a customer‑focused mindset.
- Ability to manage multiple support tickets simultaneously and prioritize effectively.
- Basic understanding of AV equipment and event support logistics.
- Proactive attitude toward continuous learning and process improvement.