Cloud Support Engineer - Backup & Disaster Recovery

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Cloud Support Engineer – Backup & Disaster Recovery

The Opportunity:

We are seeking a highly motivated Cloud Support Engineer (Technical Support Specialist – Tier 2) to join our team. The ideal candidate has strong expertise in cloud platforms, backups, and disaster recovery methodologies, and thrives in a fast-paced environment solving complex technical issues.

This individual will serve as a subject matter expert for the Clumio platform and its data protection offerings across multi-cloud environments (AWS, GCP, Azure), with a solid understanding of computing, security, storage, and database concepts.

You will work closely with Premier and Enterprise customers to help them adopt and optimize the platform, while collaborating with cross-functional teams to drive issue resolution and product improvements.

What you’ll do…

• Respond to Customer requests via phone, chat, and ticketing systems in a fast-paced support environment.
• Build strong relationships with Premier and Enterprise customers, gaining deep knowledge of their environments.
• Troubleshoot and reproduce complex issues, collaborating with engineering and product teams to drive resolution to closure with strong ownership.
• Participate in routine health check meetings with Enterprise customers.
• Develop and maintain documentation and knowledge base articles across various technologies.
• Provide product feedback to engineering and product teams based on recurring customer pain points and feature requests.
• Educate customers on best practices and effective use of the platform.

Who you are?

• 3-5 years of strong experience with Cloud platforms (AWS, GCP, Azure) and well versed in IAM concepts, computing, storage and datab