Job Title:
Job Description
Role Overview:
We are looking for an experienced Cloud Solution Architect (CSA) with a strong specialization in Microsoft Teams and Teams Phone .
As part of Global Delivery, you will deliver scalable, repeatable, and high‑quality technical engagements for enterprise customers worldwide, helping them modernize collaboration and voice platforms across hybrid and cloud environments. You will act as a trusted technical advisor , guiding customers through adoption, migration, and optimization of Microsoft Teams workloads, including enterprise voice scenarios.
Note: Italian and English are both m andatory requirements for this role.
Key Responsibilities
- Microsoft Teams (Chat, Meetings, Collaboration)
- Teams Phone (Calling Plans, Operator Connect, Direct Routing)
- Teams Rooms and meeting experiences (where applicable)
- Design and implement modern collaboration and voice architectures , aligned with Microsoft best practices.
- Migration from Skype for Business or legacy PBX systems to Teams
- Teams Phone readiness, design, and rollout
- Voice integration scenarios (Direct Routing, Operator Connect)
- Provide technical leadership during assessment, design, deployment, and optimization phases.
- Act as a subject matter expert (SME) for Teams and Teams Phone within Global Delivery.
- Collaborate with other CSAs, partners, and field teams to ensure consistent and repeatable delivery at scale .
- Support operational readiness, service reliability, and governance best practices.
- Capture and share technical patterns, best practices, and lessons learned within the CSA community.
Required Technical Skills
- Microsoft Teams
- Teams Phone
- Teams calling architecture and media flows
- Direct Routing, Operator Connect, and Calling Plans
- Teams meetings, conferencing, and collaboration features
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Identity‑based access and authentication models
- Solid understanding of hybrid and cloud‑native collaboration architectures .
Preferred Qualifications
- Skype for Business to Teams migrations
- Enterprise voice and telephony environments
- Teams Rooms and certified devices
- Network readiness and media optimization
- Security, compliance, and governance for Teams workloads
- Microsoft Teams
- Microsoft 365
- Cloud and Modern Work solutions (nice to have)
Professional Skills
- Strong customer‑facing and communication skills .
- Ability to translate complex collaboration and voice scenarios into clear architectural guidance .
- Comfortable operating in a global delivery, remote‑first model .
- Proa