Cloud Software and Support Engineer - Early Career - CACI International

Job ID

329648

The Opportunity:

CACI is seeking a Cloud Software Engineer- Early Career to be part of a team of knowledgeable technologists responsible for building and maintaining our CACI Cloud-focused products at our Hanover, MD location or remote. You will be working on creating industry leading cloud management and emulation capabilities and are encouraged to leverage agentic AI to complete your tasks. This is a multi-faceted position that will give you an opportunity to gain experience in full stack development, Cloud Service Providers (CSP’s), infrastructure, and automation while helping build new functionality and continuously improve user experience. Working on the Enterprise Cloud Solutions team provides a great opportunity to leverage existing skillsets while developing new ones and receive mentorship in this field. In addition to the above, part of your responsibilities will be to augment our existing Tier 1 / Tier 2 Cloud Support for our Enterprise Cloud Solutions customers. You will serve as the frontline point of contact for end-user support via phone, instant messaging, and email, working alongside a collaborative team of cloud professionals to ensure our customers experience minimal disruption and receive timely, high-quality assistance.

Responsibilities:

Leverage your existing knowledge of languages, tools, frameworks, while actively learning new team technologies.

Apply your architectural, design, and development skills to deliver cloud focused applications

Participate in agile scrum standups and planning/review meetings; track and update progress within online ticketing system

Manage your time and track progress through our ticket tracking system

Provide documentation on your projects

Perform incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered

Apply existing infrastructure, IT, or systems engineering experience to solve problems with tools and concepts unique to Cloud Service Provider environments

Present your work and other knowledge to team members and leadership as needed

Foster a culture of continuous learning and knowledge sharing within the team by systematically exchanging information, lessons learned, and recent developments.

Serve as Tier 1/ Tier 2 support for users of our Enterprise Cloud Solutions products via phone, IM, and email during East Coast business hours

Handle routine service requests including password resets, permissions/access requests, account provisioning, troubleshooting AWS Workspaces and connectivity issues, cloud access permission issues, SSO problems, VPN issues, etc.

Qualifications:

Required:

Must have a BA or BS in Computer Science, Computer Engineering, IT, IS, or equivalent area of technical study