Program Manager
Cloud Operations Manager overseeing O&M service delivery, driving cloud infrastructure reliability and performance using AWS, Kubernetes, CI/CD pipelines, monitoring, and incident management to ensure seamless client operations and continuous improvement.
Why AIS?
When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
Employee Ownership : Your contributions directly impact the company’s success, and you share in its achievements.
Continuous Learning : Access to resources, training, and mentorship to support your professional growth.
Inclusive Culture : A workplace where diversity is celebrated, and everyone’s voice is valued.
Mission-Driven Work : Engage in projects that make a meaningful difference for our clients and communities.
What are we looking for?
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.
Working@AIS
Core Knowledge & Skills: Expert in multi-cloud and hybrid architectures, compliance, disaster recovery, and financial governance. Leads technology adoption and innovation.
Work & Complexity: Develops long-term strategies for scalability, leads complex migrations and operations projects, and manages vendor relationships.
Quality & Independence: Drives innovation, enforces standardized processes, leads continuous improvement, and sets best practices for operations and cost management.
Teamwork & Communication: Provides strategic leadership, builds high-performing teams, collaborates with senior leadership, and represents the organization externally.
Consulting & Engagement: Offers strategic consulting, develops technology roadmaps, recommends vendors, ensures compliance, and leads industry-based best practices.
Project Summary
The Cloud Operations Manager / O&M Service Delivery Manager leads Operations & Maintenance service delivery for a large Defense Industrial Base customer operating Microsoft Azure Government and Microsoft 365 GCC-High cloud services. This role is expected to evolve O&M from its current state into a scalable, repeatable, and high-performing operating model, while maintaining stability and service continuity. The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. The Manager must understand service desk operations, ITSM processes, cloud operations, compliance-driven environments, and how to lead technical teams toward measurable service outcomes and a strong positive customer experience.
Key Responsibi
Posted June 20, 2026