Department: the organization Consulting Services
Location: Hyderabad
Description
We are seeking a techno-functional WFM Consultant with 5+ years of experience in the the organization Workforce Management (WFM) suite. The ideal candidate will have expertise in implementing, enhancing, and supporting the organization WFM solutions, with strong functional and technical knowledge to effectively address business requirements primarily for customers in AMER region which requires working in night shift.
Responsibilities
A Typical Day in the Life Includes:
As a Senior WFM Consultant for IMS, the candidate will be required to perform the following:
- Collaborate as a core member of the IMS WFM team, working closely with customers, business stakeholders, and the organization team members across various functions and levels.
- Leverage and enhance techno-functional expertise in the the organization WFM suite and related third-party technologies to support application configuration, customization, enhancements, and user enablement initiatives.
- Drive end-to-end delivery of the organization WFM enhancements and customizations, with primary focus on:
Multi-Viewer Scheduler (MVS) for advanced workforce scheduling and operational visibility.
Time & Attendance for workforce time management, compliance, and pay rule administration.
Labor Forecasting and B