Cloud Communications Engineer

DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world’s most influential companies to design and optimize environments that demand precision, scalability, and resilience.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title

CloudCommunicationsEngineer

Position Location

Remote – workvirtually fromanywhere in the United States

Salary

AI2IO recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.

Job Summary

The CloudCommunicationsEngineer is a hands-on role responsible for supporting day-to-day operations across Microsoft Exchange Online and Microsoft 365 collaboration services. This role focuses on operational execution, mail flow management, messaging reliability, and supporting collaboration platforms such as Microsoft Teams to ensure consistent and effective communication across the organization.

TheCloudCommunicationsEngineerincludes administering Exchange Online, managing mail flow and message hygiene, supporting mailbox and group-related functionality, andassistingwith collaboration platform requests. The CloudCommunicationsEngineer works closely with Cloud Operations (Identity) and Cloud Engineering teams to ensure alignment with access models, standards, and overall platform design.

TheCloudCommunicationsEngineeris focused on operational excellence, process consistency, and continuous improvement of messaging and collaboration workflows.

Key areas of responsibility include Exchange Online administration (mail flow, transport rules, anti-spam policies, and message tracing), mailbox and shared mailbox management, Microsoft Teams and collaboration platform support, and operational support within Microsoft 365 environments. The role also includes cross-tenant collaboration and identity management, including support for Microsoft Entra Multi-Tenant Organization (MTO) configurations, cross-tenant user lifecycle management, and the design and delivery of entitlement management solutions such as access packages to enable secure, governed access across organizational boundaries.

The CloudCommunicationsEngineer receives general direction on day-to-day work and guidance on new initiatives. This role is expected to manage assigned responsibilities independently, follow established standards, and collaborate with engineering and operations teams to support ongoing messaging and collaboration needs.

Essential Functions

• Own and manage Exchange Online,