Clinical Operations Enablement & Systems Director

Job Title: Clinical Operations Enablement & Systems Director

Overview

The Clinical Operations Enablement & Systems Director is responsible for leading operational scalability, workflow standardization, systems implementation, training enablement, and operational infrastructure initiatives across Alopex Clinical Operations.

This role serves as the operational lead for workflow enablement, systems readiness, implementation planning, operational infrastructure, and scalability initiatives that support efficient, standardized, and high-quality patient care operations.

The Clinical Operations Enablement & Systems Director partners closely with Operations, Product, QA, BI, and Technology teams to ensure operational workflows, systems, reporting, and infrastructure support scalable growth across service lines and customer segments.

This role owns operational infrastructure, systems enablement, workflow standardization, implementation readiness, and scalability initiatives across Clinical Operations. While the Clinical Operations Director owns frontline operational execution and workforce leadership, this role is responsible for the systems, workflows, tools, and operational infrastructure that enable scalable and consistent operational performance.

This role is instrumental in supporting organizational transformation, enterprise scalability, workflow modernization, operational readiness, and technology-enabled operational growth.

Key Responsibilities

Operational Enablement & Workflow Optimization

Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development

Own enterprise workflow standardization efforts across Clinical Operations and Enrollment

Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids

Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions

Establish operational readiness processes supporting organizational growth and customer implementation initiatives

Drive workflow adoption and operational consistency across service lines and operational teams

Systems Implementation & UAT Leadership

Lead operational readiness initiatives for systems implementations and workflow transformations

Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts

Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness

Track operational issues, workflow defects, implementation risks, and system feedback through resolution

Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0

Serve as the operational lead