onsite
Client Support Specialist - IT - ICF International Inc
Software Engineer
Provide hands‑on, enterprise‑level technical support for end‑users across hardware, software, and collaboration tools in a fast‑paced, mission‑critical transit environment.
About the role
Key Responsibilities
- Deliver first‑line and advanced technical support for Windows and Linux workstations, servers, and peripheral devices.
- Troubleshoot and resolve issues related to networking, connectivity, and collaboration platforms such as Microsoft Teams and other enterprise tools.
- Document incidents, solutions, and best practices in the ticketing system to maintain a high level of knowledge base accuracy.
- Collaborate with cross‑functional teams to implement system upgrades, patches, and security configurations.
- Participate in on‑call rotations and periodic travel to additional facilities as required.
Requirements
- 3+ years of hands‑on IT support experience in a complex, mission‑critical environment.
- Strong knowledge of Windows and Linux operating systems, networking protocols, and troubleshooting methodologies.
- Experience with collaboration tools (e.g., Microsoft Teams, SharePoint) and remote support solutions.
- Excellent communication skills and ability to explain technical concepts to non‑technical users.
- Valid driver’s license and willingness to travel as needed.