onsite
Client Support Specialist - IT - ICF
Software Engineer
Provide enterprise‑level technical support for end users across Windows, macOS, and Linux platforms, resolving hardware, software, and collaboration tool issues in a fast‑paced, mission‑critical rail environment.
About the role
Key Responsibilities
- Deliver first‑ and second‑line support for end‑user computing across Windows, macOS, and Linux systems.
- Troubleshoot and resolve hardware, software, and network connectivity issues, ensuring minimal downtime for mission‑critical operations.
- Manage and resolve tickets using the organization’s ticketing system, documenting solutions and maintaining accurate knowledge base entries.
- Provide remote and on‑site assistance for collaboration tools such as Microsoft Teams, SharePoint, and other enterprise applications.
- Collaborate with cross‑functional teams to implement system upgrades, patches, and security updates.
- Participate in periodic travel to additional facilities as required to support distributed users.
Requirements
- 3+ years of hands‑on IT support experience in an enterprise environment.
- Solid understanding of networking fundamentals, VPNs, and remote desktop protocols.
- Experience with collaboration platforms (Microsoft Teams, SharePoint) and remote support tools.
- Excellent communication skills and a customer‑focused attitude.