remote
Client Support Engineer - razorblue
Software Engineer
Client Support Engineer responsible for configuring laptops, desktops, and tablets, managing client communication, overseeing shipping logistics, and providing post‑deployment hypercare to ensure seamless user experience.
About the role
Key Responsibilities
- Configure and deploy laptops, desktops, and tablets to meet customer specifications.
- Maintain regular communication with clients, providing project updates and addressing concerns.
- Coordinate shipping and logistics to ensure timely delivery of devices.
- Deliver hypercare support after project completion, troubleshooting issues and ensuring user satisfaction.
- Collaborate with cross‑functional teams to resolve technical challenges and improve support processes.
Requirements
- Experience configuring and troubleshooting Windows and macOS devices.
- Strong communication skills and ability to manage client expectations.
- Knowledge of shipping and logistics coordination.
- Problem‑solving mindset with a focus on customer satisfaction.