Client Service Analyst - Payment

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Payment

Responsibilities:

Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.

Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.

Assist with managing payment services such as fiat transactions, card services, and related customer concerns.

Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.

Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.

Requirements:

Previous experience in customer service, preferably in the finance or payments industry.

Strong problem-solving skills and attention to detail.

High risk awareness, especially when verifying information/documentations to ensure security.

Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.

Proficiency in English & Mandarin is a must, requiring excellent communication skills, both written and verbal.

Ability to handle high volumes of inquiries efficiently.

Self-initiative with the ability to work independently and proactively.

Proficiency in using customer service tools and platforms.

Ability to work in a fast-paced environment and adapt quickly to changes.

Able to work shift rotations.

Available for a temporary assignment with immediate start.

Based in KL onsite

Preferred Qualifications:

Experience with payment processing or financial services.

Knowledge of digital assets and blockchain technology is a plus.

Why Join Us At Bybit, we are committed to fostering a supportive and enr