Client Service Analyst - Campaign & Bonus

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

SME Campaign & Bonus (This position focused on campaign, events, etc.)

Job Description

Address, resolve and follow-up on event-related issues escalation and concerns.

Provide updates on existing event changes, new event announcements, and event winners list including chatbot & webform.

Maintain communication with all event-related product managers and PIC to ensure excellent user experience from pre- to post-participation.

Develop, review and update event-related SOPs and knowledge base including;

Organize, update and announce relevant guidelines, product changes or new mechanisms to ensure all Customer support members can accurately and efficiently resolve user inquiries.

Assist in addressing user and product inquiries on social media platforms and cases related to platform products.

Analyze user feedback and experiences regarding events and event products, providing actionable insights, ensure feedback are promptly followed up and assisted.

Collaborate with relevant teams in writing and editing of help center articles and content related to events.

Requirements:

Passionate about cryptocurrency with strong comprehension and interpersonal skills with ability to work independently.

Excellent communication skills are required (Good written and spoken English, Mandarin is an added advantage)

Strong organizational, coordination, and project management abilities.

Adhere to strong work ethics and follow company policies and procedures.

Proficiency in Sprinklr is a plus.

Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Interna