Client Operations Business Transformation and AI Lead - Solventum

Job Description:

Client Operations Business Transformation and AI Lead ( Solventum )

3M Health Care is now Solventum

At Solventum , we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum , we never stop solving for you.

The Impact You’ll Make in this Role As Business Transformation and AI Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Lead the end-to-end lifecycle of AI-powered solutions, from opportunity assessment and business case development through deployment, monitoring, and continuous improvement.
• Translate business needs into scalable AI-enabled workflows with clear KPIs, ROI models, success metrics, and operational standards.
• Partner across product, engineering, data science, and operations teams to redesign processes, reduce manual effort, and improve customer and business outcomes.
• Establish governance for model performance, compliance, responsible AI practices, and workflow quality to ensure reliable and ethical use of AI solutions.
• Drive stakeholder alignment, adoption, training, and change management while fostering a culture of innovation, operational excellence, and continuous improvement.

Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND seven (7) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment

OR

High School Diploma/GED AND fourteen (14) years of experience in business process management, operations, product, AI, automation, or digital transformation roles

in a private, public, government or military environment

In addition to the above requirements, the following are also required:

Strong understanding of AI technologies including LLMs, NLP, machine learning, RPA, and predictive analytics

Experience with workflow and automation platforms such as ServiceNow, Salesforce, UiPath, Power Automate, or similar technologies

Additional qualifications that could help you succeed even fur