Client Relationship Manager
We are looking for an exceptional, product-oriented Senior Client Engagement & Success Manager to lead post-sales strategy and outcomes for our enterprise Threat Detection & Response portfolio. In this role, you will be the primary trusted advisor to mid-and-large enterprise security leaders, ensuring our clients achieve maximum security ROI, rapid value realization, and flawless operational outcomes. You will manage high-value account governance, drive platform stickiness across SIEM, SOAR, and cloud-native EDR/XDR environments, identify growth opportunities, and champion the Voice of the Customer directly to our Product team.
What You’ll Do
Strategic Governance & Executive Alignment
● Drive Executive Reviews: Lead high-impact Quarterly Business Reviews (QBRs) and Monthly
Service Reviews (MSRs) with C-suite executives (CISOs, CIOs) and SecOps leaders to
demonstrate tangible risk reduction and program value.
● Master Multi-Persona Engagement: Build deep, lasting relationships across the enterprise;
from hands-on SOC Analysts to executive incharge (CISO / Equivalent).
Value Realization & Technical Account Governance
● Ensure Outcome Delivery: Govern technical account operations, track incremental
improvements & guarantee that all committed security outcomes are delivered.
● Drive Platform Adoption: Partner with client security teams to understand their evolving
architecture, threat landscape & have operations / engineering teams to address posture gaps
identified across Threat Detection & response layer.
Account Growth & Revenue Retention
● Expand Account Footprint: Monitor account health metrics, identify white-space growth
potential, and partner with sales to execute upsell and cross-sell expansion strategies.
● Mitigate Risk: Proactively identify churn indicators, handle complex technical escalations, and
build robust turnaround plans for at-risk accounts.
Product Voice & Client Advocacy
● Channel the Voice of the Customer: Synthesize frontline user feedback, operational pain
points, and feature requests into actionable insights for Product and Engineering leaders.
● Cultivate Client Champions: Convert successful customer outcomes into referenceable case
studies, advocacy groups, and advisory board participants.
What You Bring
● Proven CS Track Record: 5+ years in technical customer success, client engagement, or
technical account management serving mid-to-large enterprise accounts in cybersecurity.
● Domain Expertise: Deep understanding of SecOps workflows and modern Threat Detection &
Response technologies (SIEM, SOAR, and cloud-native EDR/XDR).
● C-Suite Gravitas: Exceptional communication and presentation skills with the ability to translate
technical telemetry into executive-level business outcomes.
● Commercial Mindset: Demonstrated ability to drive Net Retention Rate (NRR), identify growth
opportunities, and manage expansion pipelines.
● Product-First Orientation: A strong instinct for connecting customer feedback directly to product
improvements, feature utilization, and GTM strategy
Posted October 7, 2026