*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.
This is a REMOTE position, as such you must be located in the United States and will be required to work Eastern or Central time zones
Amsive is hiring an Account Manager, Customer Experience , to support a portfolio of integrated digital marketing clients. This role serves as the primary day-to-day client contact, partnering with cross-functional teams across SEO, Paid Search, Media, Analytics, Creative, and Strategy to deliver measurable business outcomes. Experience supporting retail, eCommerce, CPG, consumer brands, or retailer marketing programs is highly valued. We're looking for a proactive and consultative account leader with experience managing digital marketing programs, building strong client relationships, and translating business objectives into actionable marketing strategies. The ideal candidate possesses strong project management skills, exceptional communication abilities, and a passion for helping clients grow through data-driven marketing solutions.
What You Will Be Doing
- Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives.
- Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients.
- Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration.
- Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes.
- Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights.
- Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities.
- Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys.
- Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.
Who you are:
- 2-4+ years of experience in account management, client services, or digital marketing within an agency environment.
- Experience managing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing channels.
- Working knowledge of search marketing principles, including SEO best practices, organic search performance metrics, keyword strategy, and Paid Search fundamentals.
- Ability to confidently discu