Claims Specialist - Crop

Primary Details

The Opportunity

This role will deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations. Partner with Field Claims Manager to ensure effective and efficient claims operations.

Primary Responsibilities • Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals •Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims •Provide overflow support to Compliance Department of quality control audits for Federal Crop Insurance Corporation (FCIC and Crop Hail) •Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements •Provide effective and timely communication with agencies in defined territory on claim status and other inquiries •Build and maintain relationships with customers by providing timely an accurate policy service, answering questions and communicating adjustment determinations •Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations •Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business •Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations •Participate with internal committee to develop global claims technology solutions that support business need •Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business •Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun Required Education

• High School Diploma/GED

Required Experience • 5 years relevant experience Preferred Competencies/Skills • Evaluate project outco