Claims Manager, Australia

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join the team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors, namely: breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

This is a remote position that can be based anywhere in Australia.

Responsibilities

• Handle the intake of events, including the coordination with breach counsel, forensic investigators and other vendors
• Evaluate full pending of claims in affiliation with the posting and recommending accurate reserves
• Handle litigation including third party liability arising from security failure or data breaches
• Maintain accurate file documentation/information in our claims system
• Assess liability and damage data in affiliation with intricate claims, maintain appropriate documentation
• Assess insurance coverage issues
• Intelligently guide and track third-party vendors and service providers work and spend
• Maintain and develop relationships with brokers, various positions within an insured's business including: risk managers, general counsels, and a variety of vendors
• Identify settlement opportunities to maximize impact
• Collaborate in the defense and resolution of claims
• Provide data and reason based-informational assistance to underwriters
• Provide assistance to business development with regard to marketing
• Liaise with partner carriers on a daily basis

Skills and Qualifications

• 8+ years of experience adjusting cyber claims
• Law Degree or Bachelors Degree is preferred
• Demonstrated experience in working as part of a team, interacting with others, meeting goals, and successfully performing in a changing work environment
• Excellent communication and interactive skills
• Strong aptitude to work proactively and excel in a collegial environment

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly i