Claims Manager

About Zūm :

Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

We're looking for a detail-oriented and proactive Claims Manager. Reporting to our Deputy General Counsel, Laura McAdams , in this role, you'll help build the insurance function and collaborate closely with insurance carriers, third party administrators, our insurance broker, and internal partners across Zum. You'll play a key role in building and maturing our risk management function as Zum continues to grow and scale. You will be responsible for analyzing claims trends, and identifying potential gaps in insurance coverage as the business scales and the legal landscape changes in response to new regulations, novel claim theories, legislation, regulatory developments, and increased brand awareness.

What You'll Do:

Claims Portfolio Management & Proactive Risk Management

Maintain and continuously update a comprehensive view of Zum's active claims portfolio across commercial auto, personal injury, and employment matters in all jurisdictions.

Track employment claim/threatened claim trends across yards and regions - identifying patterns by location, manager, or operational unit and escalating emerging trends before they compound.

Track case milestones and reserve changes to flag deviations for strategic review.

Build and maintain systems and processes for real-time claims visibility, ensuring accurate, timely information for stakeholder reporting.

Managing the claims lifecycle from intake to resolution, ensuring consistent reserve practices and TPA accountability during periods of rapid growth.

Identify opportunities to reduce reserves and IBNR estimates through proactive claim movement, earlier resolution, and data-supported re-evaluation of case trajectories.

Prepare briefing materials and trend summaries that lead to proactive conversations with operations leadership by translating claims and incident data into clear, actionable talking points tied to specific yards, routes, or operational patterns.

Track external litigation trends, verdict data, and settlement benchmarks relevant t