Centralized Services Implementation & Technical Platform Lead - Cardinal Group Companies

POSITION: Centralized Services Implementation & Technical Platform Lead

COMPENSATION: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $80,300 - $94,000 plus bonus potential. ​Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

REPORTS TO: Vice President, Data & Innovation

SUMMARY

This role is a technical, operational, and strategic key player within the Centralized Team. In a dynamic, high-growth environment spanning a large, diverse portfolio, this mission is to own the architecture and governance of our centralized operations AI platform, EliseAI. This role exists to empower and scale a centralized leasing and operations platform. You will be responsible for establishing standard operating procedures, optimizing complex system configurations, and ensuring proactive governance across the portfolio. Additionally, you will act as the primary strategist for the platform's rapidly evolving roadmap, leading pilot programs and advising on how and when to deploy new features across our centralized operations.

Systems Architecture & Governance

• Serve as the primary Enterprise Admin for our centralization platform, overseeing all system settings, configurations, and administrative architecture.
• Define and enforce standard configuration templates across all properties to ensure consistent, highly reliable performance.
• Actively map and document all workflows, configuration dependencies, and integration touchpoints.
• Develop a deep understanding of system workflows, configuration dependencies, and end-to-end optimization
• Build and maintain a centralized knowledge bank to provide clear visibility into system logic and the operational impact of customizations.
• Audit and optimize the integration between the property management systems and CRM to ensure data integrity and lead flow accuracy.

Stakeholder Advisory & Optimization

• Act as the consultative lead and central liaison for a diverse group of stakeholders, including internal HQ teams, centralized operators, onsite team members, and external clients.
• Advise stakeholders on configuration best practices, clearly communicating the downstream impacts and system logic of requested customizations to ensure alignment with platform standards.
• Act as the final point of escalation for system support tickets, ensuring rapid resolution.
• Drive continuous process improvements to establish a structured, governed, and highly efficient support model.

Platform Innovation & Pilot Programs

• Our vendor partner is constantly releasing new features. Evaluate the