Case Manager- ADA & LOA-Temporary-Alight Leave Solutions - Alight Solutions

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With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

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About this Role

As our ADA & Leave of Absence (LOA) Case Manager, you will administer and manage our clients' leave and accommodation programs by coordinating Federal, State, and client-specific policies and plans. In this role, you will ensure compliance with applicable laws and regulations, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave programs, and client-specific policies. As a subject matter expert, you will evaluate documentation, facilitate case management processes, and make claim and accommodation determinations while delivering a high-quality employee experience.

Responsibilities

• Serving as the subject matter expert for client-specific LOA and ADA accommodation programs, including FMLA, state leave laws, and company policies.
• Administering and managing leave and accommodation cases from initiation through resolution, ensuring timely and accurate processing.
• Leading and facilitating the ADA interactive process by engaging employees, supervisors, healthcare providers, and other stakeholders to assess accommodation needs and job requirements.
• Reviewing medical documentation for completeness, sufficiency, and consistency with leave eligibility and accommodation requests.
• Evaluating the impact of medical conditions and functional limitations on essential job functions and leave eligibility.
• Identifying and recommending reasonable accommodation in accordance with ADA regulations and client policies. Coordinating leave and accommodation cases when ADA, FMLA, Short-Term Disability (STD), Workers' Compensation (WC), and other absence programs overlap.