remote
Business Technical Operations Consultant - NASCO
Systems Engineer
Business Technical Operations Consultant driving product strategy, system triage, and data‑driven performance improvements across Plan business areas using SQL, Python, and cloud analytics.
About the role
Key Responsibilities
- Act as trusted advisor to Plan business and product teams, shaping solution strategies and influencing enterprise product enhancements.
- Lead triage and resolution of system issues, inquiries, and testing challenges, ensuring timely delivery and continuous improvement.
- Monitor and analyze key performance metrics to evaluate system utilization, effectiveness, and impact on business outcomes.
- Collaborate with cross‑functional teams to design, develop, and implement data‑driven insights and dashboards.
- Support product releases by coordinating testing, documentation, and stakeholder communication.
Requirements
- Proven experience in business analysis, product management, or technical operations within a SaaS or enterprise environment.
- Strong analytical skills with proficiency in SQL and Python for data extraction and analysis.
- Experience with cloud platforms (e.g., AWS, Azure) and data visualization tools.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and drive initiatives in a fast‑paced, collaborative setting.
Skills
product managementdata analysissqlpython