Business Systems Manager, Revenue Systems

About Us:

Here at the Healthy Back Institute , we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people around the world reclaim their freedom from pain and start loving life again.

Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage

As we transition from a legacy custom tech stack to a modern, scalable system centered on UltraCart, we are hiring a Business Systems Manager, Revenue Systems to take full ownership of the systems that power our business.

The Opportunity:

This is not a traditional system administration role.

As our Business Systems Manager, you will own and operate HBI’s revenue and business systems end-to-end, ensuring that marketing, commerce, fulfillment, and customer experience run cleanly, without dependency on engineering.

You will act as the primary business-facing systems owner, responsible for execution inside platforms, system reliability, and enabling teams to move quickly without technical bottlenecks.

This role exists to solve:

No single owner of systems end-to-end

Execution delays due to engineering dependency

Data inconsistencies and unclear reporting definitions

Slow deployment of funnels, offers, and system changes

This is a full-time, exempt, individual contributor role reporting to the COO.

Core Outcomes (What Success Looks Like)

Orders, payments, subscriptions, and fulfillment run cleanly with no manual intervention

Marketing → commerce → fulfillment → customer success systems are fully connected

Funnels and offers can be launched without engineering support

System issues are identified and resolved quickly

Reporting is accurate, standardized, and trusted across systems

The Team:

The Business Enablement Operations team ensures that systems, workflows, and data infrastructure support efficient, scalable operations across the company.

You will partner closely with:

Customer Success

Finance & Supply Chain

Marketing

External vendors and technical partners

Who You Are:

End-to-End Systems Owner: You take accountability for how systems perform across the business- not just maintaining them, but ensuring they drive outcomes.

Revenue Systems Operator: You understand how systems connect across the full revenue l