Business Systems & Integrations Manager - E Source

At E Source, we help utilities make sense of complexity in a rapidly changing landscape, and we're looking for a Business Systems & Integrations Manager to help shape how that impact shows up in the enterprise platforms behind everything we do.

E Source is a research, data and analytics, and technology-focused professional services firm focused exclusively on the utility industry in North America. We help utilities target and serve their customers more effectively, enhance and optimize their grid, and leverage operating best practices and technologies to manage their business more effectively.

Headquartered in Texas, we have 450+ employees across the US and Canada. Learn more at www.esource.com http://www.esource.com.

As the Business Systems & Integrations Manager, you'll own the health, evolution, and interoperability of the enterprise application stack that powers our lead-to-invoice business process. You'll be the connective tissue between business functions and technology, ensuring NetSuite, Salesforce, Jira/Tempo, SPP, Paycom, and Marketo operate as one coherent, well-integrated platform.

This role is a fit for a leader who blends systems architecture, process design, project leadership, and trusted business partnership, and who can translate fluently between business stakeholders and technical teams.

In this role, you will:

• Document and maintain authoritative knowledge of core enterprise system data flows, integration points, and dependencies across Salesforce, Jira/Tempo, SPP, NetSuite, and Marketo
• Maintain a current architecture map of the lead-to-invoice workflow, including data ownership, system-of-record decisions, and known failure modes
• Establish governance and change-control practices for system and integration changes
• Direct internal resources and external vendors to execute system configurations, customizations, and integration builds across the core stack
• Guide integration design and middleware decisions (APIs, iPaaS, point-to-point) with an eye toward maintainability and scale
• Ensure quality, testing rigor, and clear documentation for every change
• Lead projects for new integrations supporting new or evolving business processes, as well as material changes to existing ones
• Drive prioritization, scoping, resourcing, and delivery against business commitments
• Communicate status, risk, and trade-offs clearly to executive stakeholders
• Partner with Sales, Marketing, Finance, Delivery, PMO, and Operations leaders to understand workflows and identify opportunities for automation and efficiency
• Translate business

requirements

into pragmatic system designs and automations

• Drive change management and adoption for new capabilities