Business Systems Analyst - LMS - Intuitive (Intuitive Surgical)

• Bengaluru, INDIA, India
• Not Remote
• Information Technology & Systems
• JOB215742

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here.

Job Description

Primary Function of Position Business Systems Analyst IT - ISU will serves as the critical bridge between Information Technology and Internal learning organizations, reporting into the IT Business Applications organization. The primary responsibility of this role is to lead configuration and administration of SAP SuccessFactors Learning (LMS) and resolve support tickets while ensuring all ISI compliance processes are followed for releases and support. The role interfaces daily with ISU IT team in North America and learning admins across North America, Europe, Asia-Pacific, and other regions, requiring a collaborative approach, cultural agility, and strong cross-functional communication skills.

Essential Job Duties

1. Deep LMS Administration, Configuration & Support (Primary Focus)

• Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
• Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
• Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
• Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
• Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
• Perform learning history corrections following documented SOPs and governance rules.
• Maintain audit ready learning records and generate evidence packages as needed.
• Implement and enforce governance around user access, data retention, domain structures, and naming conventions.